Delivery Information

 

Where we Deliver

Delivery must be to an address in Kenya. All deliveries must be signed for
(except items sent by post and which are small enough to be put through your letterbox). Please make
sure you keep the receipt enclosed with your goods.

Delivery Charges
we make every effort to keep our delivery charges as low as possible. Our charge depends on the
  distance you select and on whether you choose standard delivery (we usually deliver in 3-4 working days) or a premium service (e.g. our morning delivery service). You only pay one delivery charge, irrespective of the number of products ordered:

For example, if you have a single Delivery Shopping Basket containing a laptop with a standard
delivery price of K.shs 350.00, a laptop case with a standard delivery price of K.shs 150.00 & a printer with free
delivery you will only be charged K.shs 500.00 standard delivery for those products.

When you add products to your Delivery Shopping Basket, the appropriate standard delivery charge
will still remain the same. There are additional charges if you choose a premium delivery service
(e.g. morning delivery). If you add additional items, please double check the charge by clicking
“update”. You will always be able to see all applicable charges before submitting your order.

How We Deliver

Most products are delivered either by courier. Very occasionally different products in the same order may be delivered separately.

Delivery Times
Delivery times are calculated in working days - i.e. Monday to Friday inclusive (but excluding public holidays). If you order after 12.00pm, please calculate your delivery time as if your order had been placed the following working day (including if you are offered our "next working day" premium service). Deliveries may take 7-10 working days over the Christmas, Bank Holiday and Easter periods.

Premium Delivery Services
if you choose to pay a small extra charge for a premium delivery service, your product will be delivered on the date and during the time slot specified. All deliveries must be signed for.

Standard Postal and Courier Deliveries
Standard postal and courier deliveries should arrive within 3-4 working days of placing your order (to be safe, please allow a little extra during busy sale periods).

If we are sending your product by courier, our third e-mail to you will contain a link to the courier's website, and a parcel number, so that you can track your order right to your doorstep. Standard courier deliveries are usually made between 9am and 5pm. All deliveries must be signed for. If you are out when the courier arrives, the courier will leave a card with a contact number for you to call.

 

 

Home Delivery Service - Normal 5 Working Days

if you order a large LCD or plasma TV, you will be able to select preferred delivery as part of the order process. We will make every effort to deliver in line with your preferences. We will contact you beforehand to confirm the delivery date and, if possible, an am or pm slot. This will usually be in our third email to you.

IMPORTANT: We do everything we can to meet the delivery times specified in this section. However, occasionally delivery times may be affected by factors beyond our control and therefore they cannot be guaranteed. We will inform you if we become aware of an unexpected delay.

Please allow extra time for deliveries to outside Nairobi or if you apply for credit (we need to receive your signed application form back before we can process your order; this can add 5 working days).

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